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Customer Service Policy Statement

Providing Goods & Services to People with Disabilities


      The Accessibility Standards for Customer Service, Ontario Regulation 429/07 (also referred to as the accessible customer service regulation or the “customer service standard”), came into force on January 1, 2008. It is the first accessibility standard created under the authority of the AODA (Accessibility for Ontarians with Disabilities Act, 2005). In keeping with the true spirit of the AODA, it is hoped that our community will endeavour to raise the bar on accessibility standards, by embracing the vision of what we aspire to be.

       The policy is intended to benefit the full range of persons with disabilities, as defined in the Ontario Human Rights Code. Whether a person’s disability is apparent or not, everyone should be treated with courtesy, made to feel welcome, and have their need for accommodation respected whenever they interact with a service provided by Hidden Valley Highlands Ski Area.  It is recommended that customer service is given advance notice in order to help facilitate an accommodation to participate in, skiing or snowboarding at Hidden Valley Highlands Ski Area.

        Hidden Valley Highlands Ski Area is committed to creating a barrier-free environment for persons with disabilities.  As a part of this commitment, Hidden Valley Highlands Ski Area strives to improve and grow its services to be a more inclusive environment which goes beyond servicing only those persons with disabilities; ongoing training is devoted to promoting an inclusive accessible environment to services and facilities.



                           The Managment Team at Hidden Valley Highlands Ski Area Inc. and the Muskoka Ski Club.




To provide feedback or for more information on Accessibility, please contact:



Email: andrew@skihiddenvalley.ca

Phone Direct: (705)-789-1773 ext. 28

Toll-Free: 1-800-398-9555

 1655 Hidden Valley Road
Huntsville, Ontario P1H 1A4






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