Passes and Ticket Books 2018-2019 Season

All Prices subject to change without notice.  Age relative date is December 31st, 2018. Rates apply to the 2018-2019 Season. HST is not included. Hours of Operation subject to change.

Terms and Conditions:

• Night and Mid Week Pass Holders receive 30% off regular rates for 6 Hour Flex Tickets on Sundays upon presentation of their pass at the Ticket Counter.
• All persons must sign a ‘Release of Liability’ agreement prior to obtaining their pass.
• Season Passes remain the property of Hidden Valley Highlands Ski Area Inc. and may be revoked for misuse or violation of the 'Alpine Responsibility Code'. Use of this pass by anyone other than the registered pass holder, or alterations to the Season Pass will result in cancellation of that pass.
• Season passes are non-transferable. We may request identification to verify validity.
• Season Passes are refundable for medical reasons only. 100% refund to December 10; 50% to January 1; 25% to February 29. No refunds are issued after March 1.
• A $25 processing fee will be charged for replacing lost passes.
• All Pass Holders must have their passes on them at all times to have access to the lifts.
• **All age category cut-off dates are December 31st, 2018. Proof of age is required (i.e. Birth Certificate)
• Payment Plan: Credit Card or post-dated cheques accepted for three equal payments at the time of registration. There is a $10 surcharge for payment plan option. The first payment is due with application, the second payment is due November 23 and the third payment is due December 14. Passes will not be issued until all payments have cleared and all waivers are signed.
• Mail in applications must provide all payments for the Discount Period dates. Applications must be postmarked prior to discount deadline dates.

Refund policy:

• Season passes are refundable for medical reasons only.  100% refund to December 10; 50% refund to January 1; 25% refund to February 29; no refunds will be issued after March 1.
• Refunds for medical reasons must be supported by a doctor’s certificate.  All refunds will be considered after written notice and all passes are returned to the Customer Service desk.
• Camp lessons are refundable if cancelled 7 days prior to camp start.  This is required to allow us to resell the spot. Participants who cannot continue due to illness or injury will be allowed a credit equal to the pro-rated value of the remaining lesson(s) in the form of a Hidden Valley Highlands gift certificate.
• Private/semi-private/group lessons are refundable if cancelled 72 hrs before the lesson time.  No refund or credit will be given to participants that elect to miss their lessons for any reason. Cancelled lessons are subject to a $10.00 administration fee per lesson regardless of how far in advance the lesson is cancelled.
• Camps and lessons are held in all weather conditions.  Refunds are not issued due to weather unless Hidden Valley Highlands Ski Area cancels the camp or lesson.
• Refund requests may be faxed to (705-789-7140), by email (info@skihiddenvalley.ca) or by bringing in a letter in person to Hidden Valley Highlands Ski Area.
• Telephone conversations with Hidden Valley Highlands Ski Area employees do not constitute an official refund request.
• All non-lesson refunds (camps, passes, etc.) are subject to a $25.00 administration fee.