Camps and Programs:

• Payment in full is required at time of booking, should we need to make adjustments to your child’s camp booking (for instance if they were booked into the incorrect ability level or discipline) we will attempt to do so where possible. Should we not be able to fit your child into an appropriate group, we will refund where appropriate.
• All camp and program participants require a valid lift ticket or season pass which may be purchased as a program add-on.
• On the first day, please arrive at least 1 hour before your lesson to check in for your lesson, pick up your Lift Ticket(s) and, if necessary, be fitted for your rental equipment.
• Groups will leave promptly at the lesson start time. Please arrive on snow 5-10 mins before the lesson start time each day.

Cancellation and Refund Policy

• Camp and program lessons are refundable if cancelled 7 days prior to camp start.
• Cancelled camps and programs are subject to a $25.00 administration fee per participant regardless of how far in advance the camp/program is cancelled.
• Camps and multi-week programs are held in all weather conditions.  No refund or credit will be given to participants that elect to miss their lessons for any reason including but not limited to:

• Weather, travel and snow conditions (unless Hidden Valley Highlands Ski Area cancels the camp or lesson)
• An act of God
• Violation of the Alpine Responsibility Code
• Violation of Hidden Valley Highlands Ski Area safety rules or Pass terms of use

• Refunds for medical reasons, including public health orders to isolate, must be supported by medical documentation.  All refunds will be considered after written notice is submitted to the Snow School.
• Camp and program participants who cannot continue due to illness or injury will be allowed a credit equal to the pro-rated value of the remaining lesson(s) in the form of a Hidden Valley Highlands gift certificate.
• Cancellation requests must be sent in writing to snowschool@skihiddenvalley.ca. Phone conversations with Hidden Valley staff do not constitute a valid cancellation request.

Hidden Valley Highlands Ski Area Inc and Muskoka Ski Club operations are subject to Government and Public Health legislation in regard to COVID-19 and are subject to change without notice. We will continue to follow the guidelines and recommendations set forth by the Ontario government and public health officials.